At Mary Rose, we stand for fairly produced, stylish and sustainable home textiles. In order to do justice to the topic of sustainability across the board and to keep our ecological footprint, which is automatically influenced by online shipping & co., as small as possible, we have decided not to support free returns.

We therefore ask you to bear the costs for your returns yourself.

- Why?

We have found that the ordering process is more considered and thoughtful and promotes a more conscious shopping experience in our online store if our customers have to pay the shipping costs for returns themselves. In today's society, we tend to order quickly online, order too much and return a large proportion of the goods. One of the reasons for this is that many companies feel compelled by competitors such as Amazon & Co. to accept returns free of shipping costs. We at Mary Rose take a clear stance here and are aware that our returns policy will be met with disapproval by some customers. Nevertheless, we have explicitly decided to take this step, as we are convinced that this may mean that fewer customers order from us, but they will do so all the more consciously, which ultimately protects and supports our environment.

You are also welcome to exchange products purchased online within 14 days locally in our stores in Innsbruck and Mary Rose in Dornbirn. To do this, please bring the delivery bill and/or the e-mail invoice/receipt with you (preferably both). We ask for your understanding that you must return the goods directly to our warehouse for a refund of the purchase price. Note: Prices and offers in our stores and in the online store may differ.

Of course, errors can also occur in production from time to time. If, in exceptional cases, you are dealing with a warranty claim, we will of course cover the shipping costs for your return. Warranty cases include, for example, sewing errors or fabric defects.

You must notify us in writing of obvious defects - including missing accessories - immediately upon receipt of the delivery. Other defects that cannot be discovered within this period, even after a careful inspection, must be reported to us immediately, but no later than three months after delivery.

Damage to our products caused by faulty transportation by the shipping company must be reported to the shipping company and claimed immediately. Mary Rose is not liable for any culpable behavior of third parties.

If you would like to return products, please contact us in advance at shop@maryrose.com
If the goods are defective or incorrectly delivered, you will receive a return label from us and we will cover the costs for the return transport. (See "Warranty case")

If you are not satisfied with your purchase, please also inform us, visit the nearest post office and send the package to:

Mary Rose GmbH
Hatlerstraße 9a
6850 Dornbirn
Austria

. We also rely on the post office as our partner for shipping our products, as it is climate-neutral and thus additionally supports our environment.

Unfortunately, no refunds can be made for soiled, already used, washed products or incomplete returns.

Our bedding is a hygiene product. We therefore ask for your understanding that we cannot accept returns of used bedding or items that have already been slept in.

ATTENTION: Our down products are hygiene articles. They are delivered to you sealed. For reasons of health protection and hygiene, our down products are not suitable for return if the seal has been removed after delivery. Therefore, no return or refund can be made.

We would like to point out that parcels that are not sent to us properly are automatically returned to the sender.

If you have a warranty claim, please write to us immediately (see above) at shop@maryrose.com and send us photos of the fault you are complaining about. We will be happy to deal with your request personally and as quickly as possible.

Warranty claims include, for example, sewing errors or fabric defects. See section "Production defects"